B2B Customer Satisfaction Surveys – What Questions Should I Use?

1. Generally

A. On a general premise, how fulfilled would you say you are with [enter organization name here]?

B. How fulfilled would you say you are no sweat of getting along business with our organization?

C. I would buy items or administrations from your organization once more.

D. I would prescribe your organization to a partner.

Organization and FINANCE CATEGORIES

2. Charging and Invoicing

A. How fulfilled would you say you are with our charging and invoicing?

B. Solicitations from your organization are finished and exact.

C. Charging issues are reasonably and attractively settled.

D. At the point when there is an issue with a receipt, your work force are obliging and supportive.

3. Credits and Payments

A. How fulfilled would you say you are with our credit and installment prepare?

B. The credit and installment plans you give us are steady our needs.

C. At the point when a credit or installment issue emerges, you work successfully with us to touch base at an answer.

D. Your credit and installment plans are steady with the business standards.

4. Credits and Returns

A. How fulfilled would you say you are with our strategies and methods for issuing credits?

B. Credits are issued in an incite and proficient way.

C. The printed material and time required to prepare returns is sensible.

D. The need to submit credit demands is occasional.

5. Requesting NEW as of August ’13

A. How fulfilled would you say you are that our requesting framework is easy to use?

B. The techniques by which requests might be put with your organization are helpful.

C. Your organization makes it simple for me to decide the status of my requests.

D. Contract or request changes are anything but difficult to make.

6. Requesting

A. How fulfilled would you say you are with the adequacy with which we handle your requests?

B. Requests put with your organization are constantly handled accurately.

C. Requesting from your organization is a simple procedure.

D. Your organization is adaptable and obliging when we have to roll out improvements to a request.

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